What the heck happened? A few weeks ago I was chugging along in my PC existence blissfully unaware of the upcoming tech disruption in my life. Then one day, sparked off a blog post by Jeff Pulver, I started to wonder, why not a mac? So many smart and interesting people I know have been making the leap lately. My original objections were that the hardware was too expensive (not so anymore with the adoption of the intel processor), that the OS was buggy and crashed (OS X is rock solid and well matured now) and that there was not a lot of application support (again, with all the recent converts it seems like a good deal of the innovation is happening on the mac side now). That combined with the fact that it is a certified Unix under the hood and it gives me native access to all the GNU apps I have come to depend on and I was sold.
Since making the leap and buying a macbook I have come to know and love such apps as Adium, QuickSilver, Moodswing, many others and of course the terminal.
Oh and I also bought an iPhone 😉
Did I mention this Apple stuff is addictive?
Jeff Pulver has a blog post up detailing his frustrations with an experience he had while trying to exchange a TV at Best Buy and subsequently their poor customer service.
I get this all the time. The interesting part to me is to see the difference between big chains and smaller operations. Living in NYC we are lucky to get a lot of exposure to the smaller operations. Whether they be delis, electronics/computer stores, restaurants etc it seems that NY has an extensive number of independent businesses. In almost all cases I find there to be intense customer service on the part of the smaller outfits and quite the opposite at the larger end of the scale.
But back to Jeff. In his case he bought a TV, didnt open it for 40+ days and then when he did it turned out to be broken. When he tried to return it the entire store seemed to not give a crap about his problems. The first problem is that their customer service really let him down. They obviously dont know this in the store but Jeff is a gadget freak. I imagine the guy spends more on electronics in a year than some small countries. For that reason alone they should have tried to appease him. Their second and larger problem is that Jeff is now telling his story to his audience on the web. Again, Best Buy probably doesnt know this either, but Jeff has a HUGE audience, many of whom have met him and person and genuinely respect him. The only way Best Buy can recover from this is to listen to Jeff’s story and get him a new TV. If they want to take it a step further maybe they would even address the apathy displayed regularly by some of their employees (in all fairness I have had some very good experiences with Best Buy employees).
I have had the pleasure of knowing Lhadon Tethong since we went to highschool together. I just read on her blog that she was detained recently by the Chinese authorities while traveling in Beijing. Here is a snippet from the beginning of the press release and also a link to her blog.
TIBETAN-CANADIAN OBSERVER DETAINED IN BEIJING HOURS BEFORE OLYMPICS COUNTDOWN CELEBRATION
Hong Kong – On the day of the one-year countdown to the Beijing 2008 Olympics, Lhadon Tethong, a prominent Tibetan independence activist and the Executive Director of Students for a Free Tibet, was detained in Beijing. Ms. Tethong was picked up by Chinese authorities together with her colleague Paul Golding, a long-time advocate of Tibetan freedom, and taken to a Beijing police station. MORE
You go Lhad!
UPDATED: It seems Donna Bogatin falls into the same “clueless to the conversation bucket” as Muhammad did yesterday. Come on people, if you are going to call people out like that dont hide behind a closed comment form. Ironic given all the web2.0 links down her side bar!
No not here at Jesse’s Space. But over at Muhammad Saleem’s blog they are. Not only that but he has pretty harshly flamed Jeff Pulver in one of his latest posts.
Seems to me if you are going to call someone out on your blog you should at least enable comments for them to respond to you. Chances are if Jeff is making these statements they are likely true for him. Remember everyoneâ€™s reality is different and because you have become accustomed to using these services in a certain way it doesnt mean it is the best use or the ultimate one. Keep an open mind to new ideas and realize that change is inevitable.