• 11May
    Categories: Photo Comments: 1

    So after sending V-Moda an email and putting up the previous blog post I got the exact same pre-canned response to both. One was via comment to the last post and the other was via email. Both went as follows.

    We sincerely apologize for any inconvenience you have experienced. If your headphones fall under our 1 Year V-MODA Premiere Warranty, we will be more than happy to send you a replacement.

    Please file a warranty claim on our website at http://shop.v-moda.com/t-returns.aspx

    There, you will find a link that says “warranty return” in blue. Click on that link and it should direct you to an online warranty form. Once you fill that out and submit it, you will receive an email from us with all the necessary information on returning your headphones for a replacement.

    Thanks for being a part of V-MODA culture.

    Rock On,

     

    Neither addressed the fact that I do not have a receipt as I clearly stated nor the much larger problem that they keep putting out defective products that break under regular usage within a really short time frame. The latter to me being the larger part of the problem. 

      

    Also, V-Moda, here is a tip, read the customer feedback next time. I mean really, if you’re going to to outreach to blogs or respond to customer emails at least have a human response that takes into consideration the problem instead of a script.

      

    Thanks for actually READING this post.

      

    Rock On.

One Response

WP_Floristica
  • V-Moda Customer Service Says:

    Jesse,

    To address the problem that you are having with your receipt, if you fall in the 1 year warranty period we will gladly replace your headphones for you. This means if you have purchased your headphones within the past year we will send you a brand new replacement pair.
    Any replacements that may fall defective are covered for 6 months from the time you get them. As for you not having a receipt, we have emailed you with the necessary steps on how to get a replacement without one.
    If you or anyone else has any other questions, problems, or concerns please feel free to write into us and we would be more than happy to help you! Thank you.

    Rock on,

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